2. Information We Collect

2.1 Information You Provide to Us

When you create an account, place an order, subscribe to our newsletter, or contact us, we may collect:

• Full name
• Email address
• Billing and shipping address
• Phone number
• Payment information (processed securely — see Section 5)
• Order history and preferences
• Any information you submit through contact forms, reviews, or customer support messages

2.2 Information Collected Automatically

When you visit maashtecusa.com, our website and connected tools automatically collect:

• IP address
• Browser type and version
• Device type and operating system
• Pages visited, time spent on pages, and referral URLs
• Date and time of visit
• Cart activity (items added, abandoned carts)

2.3 Cookies and Tracking Technologies

Our site uses cookies to:

• Keep items in your shopping cart
• Remember your login session
• Analyze site traffic (e.g., via Google Analytics)
• Support advertising and remarketing (e.g., Facebook Pixel, Google Ads)
• Enable core store functions (cart, checkout, coupons)

You can control or disable cookies through your browser settings. Disabling cookies may affect your ability to use certain features of our site, such as the shopping cart or checkout process.

3. How We Use Your Information

We use the collected information for purposes including:

• Processing and fulfilling your orders
• Creating and managing your account
• Sending order confirmations, shipping updates, and invoices
• Responding to customer service inquiries
• Sending marketing emails and promotional offers (only with your consent, and you may opt out anytime)
• Improving our website, products, and customer experience
• Detecting and preventing fraud, abuse, or security issues
• Complying with legal obligations

4. Order & Account Data

• Order and customer data is stored securely on our servers, hosted within the United States.
• If you check out as a guest, we still create a record of your order to process and fulfill it, even though you don't have a full account.
• Authorized staff can view order details, including name, address, and products purchased, solely for the purpose of fulfilling and supporting your order.
• We may share limited data with trusted third-party tools we use for shipping calculation, tax calculation, and payment processing (see Section 5).

5. Payment Information

We do not store your full credit/debit card details on our servers. All payments are processed through secure, PCI-DSS compliant third-party payment gateways, which may include:

• [e.g., Stripe]
• [e.g., PayPal]
• [e.g., Authorize.net]

These providers collect your payment details directly and process transactions according to their own privacy policies. We recommend reviewing the privacy policies of the payment processor(s) you use at checkout.

6. Sharing Your Information

We do not sell your personal information. We may share your information with:

• Shipping & Fulfillment Partners (e.g., USPS, UPS, FedEx, DHL) — to deliver your orders.
• Payment Processors — to complete transactions securely.
• Marketing & Analytics Tools (e.g., Google Analytics, Meta/Facebook Pixel, Mailchimp) — to understand site usage and run marketing campaigns.
• Service Providers — such as our hosting company and customer support tools, strictly to help us operate the site.
• Legal Authorities — when required by law, court order, or to protect our legal rights.

7. Data Retention

We retain your personal and order information for as long as necessary to:

• Fulfill the purpose it was collected for (e.g., processing your order)
• Comply with legal, tax, and accounting obligations
• Resolve disputes and enforce our agreements

Typically, order records are retained for a minimum of 5–7 years as required for financial/tax record-keeping in the United States.

8. Your Privacy Rights

Depending on your location, you may have rights regarding your personal data, including:

• The right to access the personal data we hold about you
• The right to request correction of inaccurate data
• The right to request deletion of your data
• The right to opt out of marketing communications at any time
• The right to withdraw consent where processing is based on consent

California Residents (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect, request deletion, and opt out of the sale of personal information (note: we do not sell personal information).

European Users (GDPR)

If you are located in the European Economic Area, you have rights under the General Data Protection Regulation (GDPR), including data access, rectification, erasure, and portability.

To exercise any of these rights, contact us at support@maashtecusa.com.

9. Data Security

We implement reasonable administrative, technical, and physical security measures to protect your personal information, including:

• SSL encryption on our website (HTTPS)
• Secure, regularly updated hosting infrastructure
• Restricted admin access to customer data
• Regular security monitoring

However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

10. Children's Privacy

Our website is not directed at children under the age of 13 (or 16, where applicable), and we do not knowingly collect personal information from children. If we learn that we have collected personal information from a child without parental consent, we will delete that information promptly.

11. Third-Party Links

Our website may contain links to third-party websites (such as social media pages or partner sites). We are not responsible for the privacy practices or content of these external sites. We encourage you to review their privacy policies separately.

12. Email Marketing & Communications

If you subscribe to our newsletter or opt in at checkout, we may send you promotional emails about new products, discounts, and offers. You can unsubscribe at any time by clicking the "unsubscribe" link in any email or by contacting us directly.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. The updated version will be posted on this page with a revised "Last Updated" date. We encourage you to review this policy periodically.

14. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal data, please contact us:

MaashtecUSA Email: support@maashtecusa.com Address: 1043 Waterford Rd, Bartlett, Illinois, 60103, USA