Last Updated: 03/08/2026

At MaashtecUSA, we work hard to get your tech products and gadgets to you as quickly and safely as possible. This Shipping Policy explains how we process, ship, and deliver your orders.

1. Order Processing Time

• All orders are processed within 1–2 business days after payment confirmation (excluding weekends and holidays).
• Orders placed after 2:00 PM EST will begin processing the next business day.
• During high-demand periods (sales, holidays, new product launches), processing may take slightly longer. We will notify you of any significant delays.
• Once your order has shipped, you will receive a confirmation email with your tracking information.

2. Shipping Destinations

• We currently ship to addresses within the United States, including all 50 states.
• We are unable to ship to P.O. Boxes for certain carriers/products — please provide a physical street address where possible.

3. Shipping Methods & Delivery Times

We partner with trusted carriers to deliver your orders. We are proud to offer FREE Standard Shipping on all orders within the United States — this is currently our only shipping method.

Delivery times are estimates provided by our shipping carriers and are not guaranteed. Actual delivery times may vary due to carrier delays, weather conditions, or other circumstances beyond our control.

4. Shipping Costs

• We offer FREE Standard Shipping on all orders, with no minimum purchase required, to all addresses within the United States.
• No hidden shipping fees will be added at checkout.

5. Order Tracking

• Once your order ships, you will receive a confirmation email containing your tracking number and a link to track your package.
• You can also track your order status by logging into your account on maashtecusa.com and viewing your order history.
• Please allow 24–48 hours after receiving your tracking number for tracking information to update on the carrier’s website.

6. Delayed, Lost, or Missing Packages

• If your tracking shows your package as delivered but you have not received it, please check with neighbors, household members, or your building’s front desk/mailroom, as carriers sometimes mark packages delivered slightly before arrival.
• If your package is significantly delayed, lost in transit, or shows no tracking movement for an extended period, please contact us at support@maashtecusa.com with your order number so we can investigate with the carrier.
• We will work with you to resolve lost or significantly delayed shipments, which may include a replacement or refund depending on the circumstances.

7. Incorrect Shipping Address

• Please double-check your shipping address at checkout. We are not responsible for orders shipped to an incorrect address provided by the customer.
• If you notice an error immediately after placing your order, contact us as soon as possible at support@maashtecusa.com — we will do our best to correct it before the order ships, but we cannot guarantee changes once an order has entered processing.
• If a package is returned to us due to an incorrect or incomplete address, we will contact you to arrange reshipment; additional shipping charges may apply.

8. Damaged Items During Shipping

If your order arrives damaged:

• Contact us within 7 days of delivery at support@maashtecusa.com with your order number and photos of the damaged item and packaging.
• We will arrange a free replacement or full refund at no additional cost to you, in line with our Return and Refund Policy.

9. Order Combining & Splitting

• We are unable to combine multiple separate orders into a single shipment once they have been placed.
• Some orders may be shipped in multiple packages depending on product availability and warehouse location; you will be notified if your order ships in more than one shipment.

10. Customs, Duties & Taxes (International Orders, if applicable)

• For international shipments, the recipient is responsible for any customs duties, import taxes, or fees imposed by the destination country.
• These charges are not included in the item price or shipping cost and are collected by the carrier or customs office upon delivery.
• We are not responsible for delays caused by customs processing.

11. Contact Us

If you have any questions about your shipment or this Shipping Policy, please contact us:

MaashtecUSA Email: support@maashtecusa.com Address: 1043 Waterford Rd, Bartlett, Illinois, 60103, USA